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iPhone Repair and Service

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorised Service Providers. You can also send your iPhone to an Apple Repair Centre. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.

Hardware service may no longer be available for older iPhones. Contact your local provider to enquire about available service options.

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How long will my iPhone repair take?

The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pick-up in approximately 10 days.

Check the status of your repair

How much do iPhone repairs cost?

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair may be covered by the Apple warranty, AppleCare+ or consumer law.

Screen repair pricing
Battery repair pricing
Other repair pricing

What if I have AppleCare+ for iPhone?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

	Screen-only or back-glass-only* damage	Any other damage
AppleCare+ service fee	A$ 45	A$ 149

* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Find out more about AppleCare+

See out-of-warranty fees for iPhone screen repair

Genuine parts

Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorised Service Provider to make sure you get your product back working the way it should.

Screen repair

You can repair a cracked iPhone screen at an Apple Store or one of our Apple Authorised Service Providers.

All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired. Some locations offer same-day service.

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See screen repair pricing

Battery replacement

If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+ or consumer law, we'll service your iPhone at no additional cost.

Our warranty doesn't cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee.

If you have AppleCare+, it covers your iPhone for no additional charge if your product's battery holds less than 80 per cent of its original capacity. We may need to test your product to find the cause of your battery issue.

Make an appointment or request service
See battery replacement pricing

Other iPhone repairs

Do you need a repair for other issues like the Home button, liquid damage or an accessory?

If your iPhone issue is covered by the Apple warranty, AppleCare+ or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee, as shown below.
If your iPhone has been damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. These out-of-warranty prices are for repairs made by Apple. Apple Authorised Service Providers may set their own fees.

Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number.

Find out more about AppleCare+ for iPhone